Frequently Asked Questions

FREE DESIGN CONSULTATION FAQ:

How can you get started today on free quote?

We make the process easy & fun! It’s as easy as scheduling a free design consultation & collaborating with our expert designers to create your dream space! After we finalize your plan, we will take the stress out of the planning process before our expert technicians install your new storage solution!


What can you expect from the first appointment?

We will meet virtually, or we’ll come right to your home! During your first meeting, our design experts will take measurements and discuss your goals for your Custom Life space. Don’t worry, our employees are highly trained experts, and we complete thorough background checks for all of our team members.

How long is the first appointment?

The initial design consultation generally takes between 60 and 90 minutes, depending on the size of the project and the number of spaces you would like us to design. However, we know you’re busy - so let us know how long you have, and we will make it work!

Will I be able to customize everything in my new custom closet?

Yes! We will listen intently to everything you need and want and collaborate with you on designing the entire space. You will be able to customize everything from the layout to colors, finishes & accessories.

Will you get to see your design before you finalize it?

Absolutely! You will see 3D views of your space using our proprietary technology. We are not satisfied until you are, so we will continue to collaborate with you before the design is finalized.

Once the order is confirmed, how long does the process take?

Once the order is confirmed, we will begin working on your custom closet right away. The process typically takes 3-4 weeks from start to finish, depending on the complexity & size of your project. As soon as your custom closet is ready to be installed, we will work together to create a plan and schedule a date that's convenient for you.

Can you change your order after you confirm it?

When you confirm your order, we begin crafting your custom closet right away. Changes to orders can only be made within the first 24 hours after it is confirmed.

what’s the typical cost of a custom closet?

The cost of our custom closets varies based on a number of factors - the size of the system as well as the types of materials, finishes & accessories you choose. Don’t worry, we will keep your budget in mind while designing your Custom Life space.

INSTALLATION FAQ:

How long does a typical install take?

Most installations typically take less than one day, depending on the complexity of the job. We know you’re busy, so we’ll schedule a day that’s convenient for you!

How do you prepare for the installation?

We will work with you to create a plan tailored to your needs. From removing existing closet systems to preparing your walls for installation, we can help! Before the installation, all of your belongings will need to be removed from your space.

Will you help make a plan prior to the install?

Of course! We will work together to prepare for your installation, taking any stress out of the process. From removing existing closet systems to making sure your belongings are accessible during the installation, we will help create a plan tailored to your every need.

How much does the installation cost?

Installation is included in the cost of your custom closet solution!

PRODUCT FAQ:

Where are your closets made?

We are proud to say we handcraft your custom closets right here in North America! We use the highest quality materials, so your custom closet will last!

What are your closets made of?

All of our closets are made with thermal fused melamine which is furniture grade particle board. The material is highly durable, versatile and beautiful. Additionally, our closets are all CARB Phase II compliant.

Can you add lighting to my closet?

Of course - in fact, we highly recommend it! We are positive you will enjoy additional lighting as it improves the overall look and function of your space! There’s no better way to start your day than with some extra light!

GENERAL FAQ:

What areas are you currently servicing?

We are currently servicing clients in Chicago and the surrounding suburbs. We can meet virtually, or we’ll come directly to your home. We are growing - stay tuned for additional service areas!

When do you pay for your closet?

Once we finalize your order, you will be asked to provide a 50% deposit. Once your custom closet is installed and you are satisfied, we will collect the remaining balance after we walk you through your new Custom Life space.

Is there a return policy?

Due to your closet being customized for your home, we do not offer returns or exchanges. However, we are not satisfied until you are - please connect with your design consultant to see if we can help!

Do your products come with a warranty?

You bet! All of our products come with a limited lifetime guarantee. Our manufacturer, Organizers Direct Industries, provides a Lifetime Warranty on all cabinetry. If a cabinetry product ever fails during normal use, we will replace it free of charge. Period.